SBI Customer Care Number (24×7 Toll-Free) is one of the most searched banking support queries, especially by customers who need quick help with balance checks, ATM card issues, online banking errors, or urgent complaint resolution. As India’s largest public-sector bank, State Bank of India handles millions of customers daily, making reliable customer support essential. In this guide, you’ll find all SBI helpline numbers, email IDs, SMS banking codes, and category-wise support options in one place so you can get instant assistance whenever you need it.
| Category | Contact Details |
|---|---|
| General Customer Care (24×7) | 1800 1234, 1800 2100, 1800 11 2211, 1800 425 3800 |
| Short Code (Chargeable) | 080-26599990 |
| Block ATM/Debit Card (SMS) | BLOCK <last 4 digits> → 567676 |
| Missed Call – Balance | 9223766666 |
| Missed Call – Mini Statement | 9223866666 |
| SBI Credit Card – Toll-Free | 1800 180 1290 |
| SBI Credit Card – Chargeable | 1860 180 1290 |
| SBI Credit Card Email | [email protected] |
| General Customer Care Email | [email protected] |
| Complaint Escalation Email | [email protected] |
| Home Loan Helpline | 1800 11 2018 |
| Personal/Education Loan | 1800 1234, 1800 2100 |
| Net Banking / YONO Support | 1800 1234, 1800 2100 |
| WhatsApp Banking | 90226 90226 |
| Pension Helpline | 1800 11 0009 |
| NRI Helpline (International) | +91-80-26599990 |
| NRI Email Support | [email protected] |
SBI offers multiple 24×7 toll-free customer care numbers to help you resolve banking issues instantly. Whether you need to check your balance, block a lost card, or report a transaction error, these helplines ensure quick and reliable assistance.
You can reach SBI’s customer support anytime using these toll-free numbers:
These numbers are available round the clock and can be dialed from any mobile or landline across India at no cost.
This number can be used when toll-free lines are busy or unavailable. Standard call charges may apply.
You can contact SBI customer care for:
SBI offers quick banking services through missed calls and SMS, allowing customers to check their balance, get mini statements, or block their ATM card without visiting a branch or using internet banking. These services are fast, convenient, and available 24×7.
To use SBI’s SMS or missed call banking services, you must first register your mobile number with your SBI account.
Alternative Method:
Register through your home branch by submitting a simple form.
Use these numbers to get instant updates:
Just give a missed call from your registered mobile number, and you will receive an SMS response within seconds.
You can also get information by sending specific SMS keywords to 567676 or 91922675676.
If you prefer written communication or need to share documents for verification, SBI provides dedicated email IDs for customer queries and complaint escalation. These email-based support channels are helpful for non-urgent issues that need detailed explanations or attachments.
For routine queries or basic account-related assistance, you can write to:
Use this email ID for:
If your issue isn’t resolved through customer care or branch support, escalate it to the higher authority:
SBI also has circle-based customer support emails, where each geographical circle has its own grievance email. Customers can find their respective circle email on the SBI official website under the ‘Contact Us’ section.
Use escalation emails for:
To get a quicker and more accurate response, make sure your email contains all essential details.
Pro Tip:
Write your subject line clearly, e.g.,
“Urgent: Unauthorized Transaction – Need Immediate Support”
SBI provides dedicated helpline numbers for different banking services, ensuring faster and more accurate support. Below is the complete category-wise list in an easy-to-read table format.
| Service | Details |
|---|---|
| Lost/Stolen ATM Card (24×7) | 1800 1234 / 1800 2100 / 1800 11 2211 / 1800 425 3800 |
| PIN Reset Issues | Use the above toll-free numbers or SBI YONO/ATM |
| SMS to Block ATM Card | Send BLOCK <last 4 digits> to 567676 |
| Type | Contact |
|---|---|
| Toll-Free Number | 1800 180 1290 |
| Chargeable Number | 1860 180 1290 |
| Email Support | [email protected] |
| Issues Handled | Wrong billing, credit limit issues, blockage, reward points, transaction failures |
| Loan Type | Helpline Number |
|---|---|
| Home Loan | 1800 11 2018 |
| Personal Loan | 1800 1234 / 1800 2100 |
| Education Loan | 1800 1234 / 1800 2100 |
| Help With | Application status, EMI changes, prepayment, documents |
| Service | Contact |
|---|---|
| Net Banking / YONO / UPI Support | 1800 1234 / 1800 2100 |
| Issues Covered | Login issues, forgot username/password, locked profile, UPI failures, YONO errors |
| Service | Number |
|---|---|
| Jeevan Pramaan (Digital Life Certificate) | 1800 11 2011 |
| Pension Account Support | 1800 1234 / 1800 2100 |
| Country | Toll-Free Number |
|---|---|
| USA | 1800 472 7428 |
| UK | 0808 234 4660 |
| Canada | 1855 436 0726 |
| Australia | 1800 012 473 |
| Singapore | 800 101 2333 |
| Service | Support |
|---|---|
| NRI Email | [email protected] |
| Issues Covered | NRE/NRO accounts, international transfers, card usage abroad, KYC updates |
SBI provides a structured, multi-level grievance redressal system to help customers resolve banking issues smoothly. Whether your concern is related to account transactions, ATM failures, YONO login issues, or loan queries, you can register a complaint online and track its status easily.
SBI allows customers to register complaints digitally through two main platforms: SBI CMS Portal and YONO.
The SBI CMS (Complaint Management System) is the official online platform for lodging complaints.
You can also register service requests and complaints directly through the YONO app.
YONO complaints are usually processed faster because the system automatically attaches transaction data from your app.
If your complaint is not resolved at the branch or customer care level, you can escalate it through the Banking Ombudsman framework.
You can approach the Ombudsman if:
Note: Ombudsman should only be used after you have tried SBI’s internal grievance system.
Prepare the following before filing:
Complaints can be filed online through the Integrated Ombudsman Scheme (RBI) platform.
If your SBI ATM, debit, or credit card is lost, stolen, or compromised, you should block it instantly to prevent unauthorized transactions. SBI offers multiple ways to block your card toll-free numbers, SMS, and online methods.
You can block your SBI card anytime using the official toll-free helplines:
After calling:
Send the message below from your registered mobile number:
SMS Format:
de>BLOCK <Last 4 digits of your card>
Send to: 567676
Example:
de>BLOCK 1234
You will receive a reply confirming that your card has been blocked successfully.
A. YONO App
B. Net Banking
To make the process quick and smooth, follow these handy tips:
Verification requires your mobile number, account details, or last transactions.
YONO is the fastest method because your details are auto-fetched, and blocking is instant.
Each complaint or card block request generates a Ticket/Service Request ID.
Use this ID to track status or escalate if needed.
SBI’s 24×7 toll-free customer care numbers are 1800 1234, 1800 2100, 1800 11 2211, and 1800 425 3800. You can call these anytime for account, ATM, UPI, or general banking support.
You can file a complaint through the SBI CMS Portal or via the YONO SBI app under Service Request → Raise Complaint. After submitting, you will receive a Ticket ID to track your complaint.
Yes, SBI’s main helpline numbers are completely toll-free. Calls made to 1800 numbers do not incur any charges.
Most issues are resolved within 3–7 working days. Critical issues like unauthorized transactions are usually prioritized and resolved faster.
NRI customers can contact SBI using the international helpline +91-80-26599990 or email [email protected]. Some countries also have separate toll-free lines.
You can block your card by sending BLOCK <last 4 digits> to 567676, using YONO SBI, or calling the toll-free numbers.
You can check your balance via missed call banking by dialing 9223766666 from your registered mobile number.
Yes, for general queries you don’t need an account number. But for card blocking, complaints, or account-specific help, verification will be required.
SBI offers one of the most extensive customer support systems in India, ensuring that every customer can get help quickly—whether it’s for ATM card issues, online banking errors, loan queries, or general account assistance. With multiple 24×7 toll-free numbers, SMS banking, missed call services, email support, YONO features, and dedicated helplines for NRI and pension customers, SBI makes problem-solving simpler and faster.
For complaints, customers can rely on the SBI CMS Portal or YONO app, and if needed, escalate issues through the RBI Ombudsman for fair resolution. Always keep your registered mobile number ready, use official SBI channels, and note down your ticket ID for smooth tracking.
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